There are rules about what we do with personal information we have about you.
This notice is to let you know your rights, our requirements, and what you can do in the unlikely situation where things go wrong.
You have rights under the General Data Protection Regulation, and these include:
The Legal Basis of Processing your Data
We will process your data on the following basis:
We need certain information about you to help you with your case. We will ask you for this information and may also be given information from other people or organizations whilst we are preparing your case. We will need to keep this information whilst we are helping you with your case.
Whilst we may need to keep some information about you once we have finished helping you, it will only be what is necessary to comply with the law and our professional obligations.
We will destroy and/or delete any information we hold about you when we no longer need it.
Finally, you have the right to know what information we have about you.
Information about you
When we are dealing with your case, we need information about you so that we can help you properly. We will only collect information we think is relevant and necessary to help you with your case in the best way.
This will include:
It may also include:
Other people or organizations may also provide us with information about you.
This may include:
There may be other information we need. We are always happy to tell you why any information is needed if it is not clear why we
are asking for it, and encourage you to ask if you are unsure why you are providing the information.
Sharing of information
It may be necessary to share information about you so that we can prepare your case properly.
This could be to tell a barrister about you so that she or he can represent you at a hearing, or information a witness gives us about you. It might be information we send to the police or prosecution to let them know information which might help your case.
We will only share information with people or organizations which we think need that information to be able to help your case.
Destruction and deletion of information
At the end of your case we will keep details for 6 years. We are required to keep information for this long by our professional body (The Law Society) as we need to be able to check these records if there is a problem with your case.
After the 6-year period, we will destroy any physical records (documents and other items such as DVDs of evidence) and will delete any computer records which might identify you.
How to obtain a copy of the information we hold about you
You have the right to ask what information we hold about you. This is called a “Subject Access Request”. We are always happy to tell you what information we have, but if you want to apply formally to find out what information we have, please write to us to ask for the information.
Please be specific as to the information you require so that we can deal with your request as fully as possible. There will be no charge for supplying this information to you. We will have 30 days to provide you with the information.
If you are not happy with the response you get to the Subject Access Request, please contact us again to explain why you consider we have not dealt satisfactorily with the request.
We hope and expect that you will be satisfied with our response, however if you consider that we have not complied, you can contact the Information Commissioners Office at https://ico.org.uk/for-the-public/personal-information/ or call 0303 123 1113.
If you have any questions about this Privacy Notice, please contact us and we will be happy to talk about it.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure [see below]. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behavior
The Solicitors Regulation Authority can help if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
The Firm’s Procedure
Victor Clifford Solicitors Ltd is committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to maintain and improve our standards.
Our complaints procedure
If you have a complaint, please contact us with the details. If we have to change any of the timescales set out below, we will let you know.
What will happen next?
We may ask our local law society or another local firm of solicitors to review your complaint. This may take longer than 10 days in which case we will let you know how long this process will take but, in any event, it is hoped to be no later than 8 weeks. We will let you know the result of the review within five days of the end of the review. At this time, we will write to you confirming our final position on your complaint and explaining my reasons. We will also give you the name and address of the Legal Ombudsman to contact in relation to the complaint if you are still not satisfied but we very much hope that this will not be necessary.